IP phones and softphones
Setting up and supporting desk phones and softphone apps, including Zoom Phone, Dialpad and RingCentral.
VoIP & Office Technology
VoIP and Office Technology Support
Business phones and meeting rooms need to work when customers call. ItCityHub supports VoIP systems and conferencing equipment for small and growing businesses, including call routing, IVR setup and troubleshooting.
What we help with
SIP extensions and call-quality troubleshooting
Configuring extensions, call routing and IVR menus, and investigating one-way audio, echo, dropouts and poor call quality.
Video conferencing and meeting-room equipment
Cameras, microphones, speakers and displays in meeting rooms, and fixing problems with video-meeting software.
Why call quality problems happen
Network
Voice traffic is sensitive to unstable Wi-Fi, congested internet lines and incorrect network settings. Separating voice traffic with a VoIP VLAN often helps.
Provider
Some faults sit with the phone provider or carrier, in which case we help you gather the details to raise with them.
Common problems we fix
- Calls have echo, one-way audio or dropouts
- A new employee needs a phone extension
- Incoming calls need routing or an IVR menu
- The meeting-room camera or microphone does not work
- Softphone app will not register
What to know first
- Support is remote; on-site visits are available in Karachi only.
- Phone service, carrier charges, handsets and meeting-room hardware are not included unless agreed in writing.
- We cannot fix faults inside a provider's own network, but we can help diagnose and document them.
- Our team will reach out to you within 1-2 hours. For ongoing support, response targets and support hours are agreed in writing before work starts.
Frequently asked questions
Which VoIP systems do you support?
We support Zoom Phone, Dialpad and RingCentral, as well as SIP-based setups. Tell us what you use when you send your inquiry.
Can you help with poor call quality?
Yes. We check your network, settings and devices, and tell you if the cause appears to be with the provider.
Can you set up call routing and IVR menus?
Yes. Call routing and IVR menus are part of our VoIP setup support.
Do you support meeting-room equipment?
Yes, for common conferencing cameras, microphones, speakers and displays, remotely where possible.
Related services
Network & Connectivity Support
Reliable LAN, Wi-Fi, VPN and remote access for your office.
Printers & Office Equipment
Printers, scanners, monitors, webcams and docking stations.
IT Helpdesk & Desktop Support
Everyday computer problems fixed remotely, with clear updates.
Managed IT Services
A monthly plan with agreed scope, hours and response targets.
Need help with VoIP & Office Technology?
Tell us what is happening and how many people you have. Our team will reach out to you within 1-2 hours.