Onboarding
Creating accounts in Microsoft 365 or Google Workspace, assigning licences, adding people to groups and shared resources, and checking sign-in with MFA.
Employee Onboarding & Offboarding
Employee IT Onboarding and Offboarding
A new starter should be productive on day one, and a leaver should not keep access to company data. ItCityHub sets up and removes accounts, licences and access remotely, and documents what was done.
What we help with
Offboarding
Disabling sign-in, removing licences and access, forwarding or preserving mailbox data, and collecting company devices according to your instructions.
SaaS and app access
Adding and removing people in the business applications they use, so access matches their role.
Checklists and documentation
A simple written checklist for starters and leavers, so the process is the same every time and nothing is missed.
What a good onboarding and offboarding checklist covers
Before the first day
Accounts, licences, a device, MFA and the apps the role needs.
On the last day
Access removed promptly, data kept or handed over as you decide, and devices returned.
Afterwards
A record of what changed, so you can show who had access to what and when.
Common problems we fix
- New staff wait days for accounts and access
- Former employees may still have active accounts
- Every new hire is set up differently
- Nobody knows which apps a person can open
- Mailbox data is lost when someone leaves
What to know first
- Work is done remotely, with your approval of each access change.
- Hardware, licences and subscriptions are not included unless agreed in writing.
- We never ask you to send passwords through the website or by email.
- Our team will reach out to you within 1-2 hours. For ongoing support, response targets and support hours are agreed in writing before work starts.
Pricing
$25 per user, $49 minimum
Account, licence, group and access setup or removal for each employee.
Final pricing depends on the scope and complexity of the project. Every quote lists what is included before you approve it.
Frequently asked questions
How do you handle a sudden departure?
Send us the person's name and what should happen to their access and data. We disable sign-in first, then follow your instructions for mailbox data and devices.
Can you create an onboarding and offboarding checklist for us?
Yes. We can write a short checklist for your business that you keep and reuse.
How much does it cost?
One-time onboarding or offboarding is $25 per user with a $49 minimum. Monthly Professional and Managed packages include onboarding and offboarding within their support hours. Final pricing depends on scope.
Do you manage access in our other apps?
Yes, for common business applications we can administer, subject to the access you approve. We will tell you if an app is outside what we can support.
Related services
Microsoft 365 Support
Users, licences, mailboxes, Teams, SharePoint and security.
Google Workspace Support
Users, groups, Gmail, Drive, shared drives and security.
IT Asset & Device Management
Know what you own, who has it and whether it is up to date.
Managed IT Services
A monthly plan with agreed scope, hours and response targets.
Need help with Employee Onboarding & Offboarding?
Tell us what is happening and how many people you have. Our team will reach out to you within 1-2 hours.