Response and support hours
When you send an inquiry, our team will reach out to you within 1-2 hours. Support hours and response targets for ongoing plans are agreed in writing before onboarding.
Managed IT (MSP)
Managed IT Services for Small and Growing Businesses
A managed IT plan replaces ad-hoc call-outs with an agreed monthly service. ItCityHub looks after the everyday IT of your office remotely, with a defined scope, agreed support hours and response targets written down before work starts.
What monthly support means
You pay a monthly fee for a defined set of services. We handle everyday requests, keep systems patched and documented, and review your IT regularly so small problems are caught early. The plan is built around your team size and the systems you actually use.
Ongoing Partnership
Managed IT Services (MSP)
Predictable monthly IT management covering employee helpdesk support, user onboarding/offboarding, server & network monitoring, security patching and backup verification.
Team Extension
Co-Managed IT Support
Already have an internal IT lead or sysadmin? We take on daily Tier 1/Tier 2 tickets, user provisioning, routine maintenance or specialised network and server tasks.
Fixed-Scope Delivery
On-Demand & Project IT
Targeted engineering for one-time needs such as office setups, security baseline audits, Multi-WAN firewall deployments or email and workspace migrations, with clear scope and milestones.
What can be included
- IT Helpdesk & Desktop Support: Everyday computer problems fixed remotely, with clear updates.
- Network & Connectivity Support: Reliable LAN, Wi-Fi, VPN and remote access for your office.
- Server & Infrastructure Management: Windows Server, Active Directory, file shares and storage.
- Backup & Disaster Recovery: Backups that are monitored, tested and ready for recovery.
- Cybersecurity & Endpoint Management: Endpoint protection, patching, MFA and access control.
- IT Asset & Device Management: Know what you own, who has it and whether it is up to date.
- Printers & Office Equipment: Printers, scanners, monitors, webcams and docking stations.
- VoIP & Office Technology: IP phones, SIP extensions, call quality and meeting rooms.
- Microsoft 365 Support: Users, licences, mailboxes, Teams, SharePoint and security.
- Google Workspace Support: Users, groups, Gmail, Drive, shared drives and security.
- Employee Onboarding & Offboarding: Accounts, licences and access set up on day one and removed when staff leave.
- Email Security & DNS Management: SPF, DKIM, DMARC and domain DNS records for your business email.
- Cloud Migration & SaaS Management: Email and file migrations, plus SaaS account and licence management.
- General IT consulting: SOP documentation, vendor coordination and practical technology roadmaps.
Each plan includes only the services listed in your written agreement.
What is not included
- On-site visits outside Karachi. Clients elsewhere are supported fully remotely.
- Purchase of hardware, software licences, internet services or phone service, unless agreed in writing.
- Large projects such as migrations, office moves or server replacements; these are quoted separately with a fixed scope.
- Work on systems, vendors or products that are not part of the agreed scope.
- Formal compliance certification or audits, and legal advice.
- Guaranteed outcomes: we reduce risk and respond to issues, but cannot promise that problems or security incidents will never occur.
Support hours, response targets and pricing
Response targets
Targets depend on how urgent an issue is and are written into your agreement. They are targets for first response, not promises of a fix time.
Pricing
Monthly packages start at $99 (Remote IT Support), $199 (Professional) and $399 (Managed IT Support), each with defined support hours. Support is not unlimited, and work outside the agreed scope is quoted separately. See the pricing page for details.
How to request a quote
1. Send an inquiry
Use the form or WhatsApp. Tell us your number of employees, what you use today and what is not working.
2. Short call or questions
We ask a few questions about your devices, network, servers and cloud services.
3. Written quote and scope
You receive a quote listing what is included, what is excluded, support hours and response targets.
4. Onboarding
We review your setup, document it, fix urgent risks and start ongoing support.
Frequently asked questions
What is a managed service provider (MSP)?
Instead of calling an IT person only when something breaks and paying unpredictable hourly rates, you pay a monthly fee. In return we proactively manage, secure and support the IT covered by your plan.
Is the support unlimited?
No. Every plan has an agreed scope and agreed support hours. Work outside that scope, such as large projects, can be quoted separately.
What are your support hours?
Support hours for ongoing plans are agreed with you in writing before onboarding. When you send an inquiry, our team will reach out to you within 1-2 hours.
What response times can I expect?
Response targets are set per client and written into your agreement, depending on how urgent an issue is. We do not publish a one-size-fits-all number because it would not fit every plan.
How much does it cost?
Monthly packages start at $99 for up to 5 users and 2 remote support hours, with Professional at $199 and Managed IT Support at $399. Larger or custom environments are quoted. See the pricing page for what each package includes and what is excluded.
Can I hire you for a one-time project instead?
Yes. Migrations, audits and new-office setups are done with a fixed scope and clear milestones.
Need help with your monthly IT support?
Tell us what is happening and how many people you have. Our team will reach out to you within 1-2 hours.