Windows desktop and laptop troubleshooting
Slow or frozen computers, start-up problems, profile and login issues, low disk space and driver problems. We also support macOS users.
IT Helpdesk & Desktop Support
IT Helpdesk and Remote Desktop Support for Your Team
When a laptop will not start, an application keeps failing or a new hire needs a working computer, your team needs someone to call. ItCityHub provides remote IT helpdesk support for small and growing businesses, using tools such as AnyDesk, TeamViewer or Remote Desktop (RDP), so most issues are handled without anyone visiting your office.
What we help with
Software installation, updates and application issues
Installing and updating business applications, fixing crashes and licence prompts, and resolving conflicts between programs.
Workstation setup and employee onboarding
Getting a computer ready for a new starter: updates, required software, mapped network drives, accounts and permissions, plus prompt, secure access removal when an employee leaves.
Remote troubleshooting and user support
Screen-sharing sessions and plain-language updates, so your staff know what we are doing and what happens next.
Level 1 and Level 2 support
Level 1 (helpdesk)
Password resets, email access problems, basic software installation, printer troubleshooting and general technical guidance.
Level 2 (advanced)
Operating-system troubleshooting, network connectivity problems, specialised software configuration, device encryption and malware removal.
Common problems we fix
- Password, login or locked-account problems
- Email will not open or sync on a computer or phone
- A computer is slow, freezing or restarting
- An application will not install or update
- A new employee needs a computer set up
- Wi-Fi or VPN keeps dropping on a laptop
What to know first
- Support is remote-first. On-site visits are available in Karachi only; clients elsewhere are supported fully remotely.
- Replacement hardware, parts and software licences are not included unless agreed in writing.
- Ongoing helpdesk hours and response targets are agreed in writing before work starts.
- Our team will reach out to you within 1-2 hours. For ongoing support, response targets and support hours are agreed in writing before work starts.
Pricing
Monthly packages from $99
Remote helpdesk support is included in our monthly packages, with a defined allowance of support hours.
Final pricing depends on the scope and complexity of the project. Every quote lists what is included before you approve it.
Frequently asked questions
What is remote desktop support?
A technician connects to your computer over the internet, with your permission, to see and fix the problem while you watch. It avoids waiting for a visit and works for most software, settings and account problems.
Can you support Mac computers as well as Windows?
Yes. We support Windows and macOS users. Hardware faults that need a physical repair are outside remote support.
Can we use the remote support tool we already have?
Usually yes. We work with AnyDesk, TeamViewer, RDP and other popular tools, so help can start without complicated setup.
How do I request helpdesk support?
Send an inquiry through the form on this page, choose IT Helpdesk and Desktop Support and describe the problem. Our team will reach out to you within 1-2 hours, and clients on a managed plan use the process agreed during onboarding.
Related services
Managed IT Services
A monthly plan with agreed scope, hours and response targets.
Employee Onboarding & Offboarding
Accounts, licences and access set up on day one and removed when staff leave.
IT Asset & Device Management
Know what you own, who has it and whether it is up to date.
Microsoft 365 Support
Users, licences, mailboxes, Teams, SharePoint and security.
Need help with IT Helpdesk & Desktop Support?
Tell us what is happening and how many people you have. Our team will reach out to you within 1-2 hours.