Remote IT Support
$99/month
- Remote IT troubleshooting
- Microsoft 365 and Google Workspace administration
- Basic user account management
- Email configuration assistance
- Remote support during agreed support hours
Pricing
Remote IT Support Pricing for Small Businesses
Choose a monthly package with defined support hours, or ask for a quote for larger or custom needs. All prices are in US dollars.
Monthly IT support packages
Professional IT Support
$199/month
- Everything in Remote IT Support
- Employee onboarding and offboarding
- SaaS account administration
- Email security configuration assistance
- DNS and email authentication troubleshooting
- Monthly IT health report
Managed IT Support
$399/month
- Everything in Professional IT Support
- IT asset and account documentation
- Security configuration reviews
- Monthly IT operations report
- Priority scheduling during agreed support hours
Enterprise IT Support
Custom pricing
- Larger user environments
- Dedicated support arrangements
- Cloud infrastructure administration
- Complex migrations
- Advanced IT security requirements
- Customized managed IT services
Pricing conditions
- Each package has a defined monthly allowance of remote support hours. Support is not unlimited.
- Additional work needs your approval first and is priced separately.
- Unused monthly support hours do not roll over.
- Software licenses, hardware, third-party subscriptions and onsite services are not included.
- After-hours and emergency support are not included unless separately agreed.
- Response and scheduling expectations are defined in the service agreement.
- Prices are in US dollars. Payment terms are confirmed in your written quote.
Additional charges
- Additional support hours: $50 per hour, billed in 30-minute increments, only after your approval.
- Additional users: Users above a package limit are quoted separately, from $15 per user per month.
- After-hours or emergency support: $75 per hour, only when agreed in advance.
- Karachi onsite visits: Quoted per visit in PKR, separate from the monthly packages. Remote support is the same quality anywhere.
One-time IT services
Final pricing depends on the scope and complexity of the project. Every quote lists what is included before you approve it.
Microsoft 365 Administration
$49
One defined admin task of up to 1 hour for one tenant, such as a new user, a licence change or one settings change.
Google Workspace Administration
$49
One defined admin task of up to 1 hour for one account, such as a new user, a group change or one settings change.
Email Security & DNS
$79
Review of SPF, DKIM and DMARC records for one domain, with configuration of the records you approve (up to 1.5 hours).
Employee Onboarding / Offboarding
$25 per user ($49 minimum)
Account, licence, group and access setup or removal for each employee.
Cloud Migration
From $149
A small migration, for example up to 3 mailboxes. Larger moves are quoted after an assessment.
IT Security Configuration Review
From $99
Review of one platform's security settings (Microsoft 365 or Google Workspace) with written findings. Fixes are quoted separately.
Pricing questions
Is support unlimited?
No. Each package has a defined monthly allowance of remote support hours. Additional work needs your approval and is priced separately.
Do unused hours roll over?
No. Unused monthly support hours do not roll over to the next month.
What is not included in the packages?
Software licenses, hardware, third-party subscriptions and onsite services, and after-hours or emergency support unless separately agreed.
Do you offer onsite support?
Yes, in Karachi, Pakistan. Onsite visits are quoted per visit and are separate from the monthly packages. All other support is remote.
How do I get a quote?
Send a quote request with your number of employees and the services you need. Our team will reach out to you within 1-2 hours, and we send a written scope and price.
Need help with your monthly IT support?
Tell us what is happening and how many people you have. Our team will reach out to you within 1-2 hours.