File and server backup administration
Configuring and maintaining backups of files, servers and key systems using the backup tools you already own or that we agree to set up.
Backup & Disaster Recovery
Backup and Disaster Recovery Support
A backup only matters if you can restore from it. ItCityHub helps small and growing businesses set up and administer backups, check that they are running, test that files can be restored and write down a recovery plan before something goes wrong.
What we help with
Backup monitoring and restore testing
Checking that jobs complete and periodically restoring sample data to prove the backups are usable.
Recovery planning and business continuity
A short written plan covering what to restore first, who does what and how the business keeps working in the meantime.
Ransomware recovery preparedness
Keeping at least one backup copy separate from your everyday network, so a single infected computer is less likely to take your backups with it.
What a small business backup plan should cover
What to protect
List the files, servers, databases and cloud data the business cannot work without.
Where copies live
Keep more than one copy, with one stored away from the office network.
How often
Decide how much recent work you could afford to lose, and schedule backups to match.
Proof it works
Run restore tests on a schedule and keep a record of the results.
Common problems we fix
- Nobody knows whether backups are actually running
- Backups exist but have never been test-restored
- Everything is stored on one server or one computer
- There is no plan for what happens after a ransomware attack or hardware failure
- Backup storage is full or failing
What to know first
- No backup design can guarantee that every file is recoverable in every situation; we aim to reduce risk and prove recovery works.
- Backup software, cloud storage and hardware costs are separate unless agreed in writing.
- Recovery times depend on the amount of data, the hardware and your internet connection, so they are discussed rather than promised.
- Our team will reach out to you within 1-2 hours. For ongoing support, response targets and support hours are agreed in writing before work starts.
Frequently asked questions
What should a small business include in its IT backup plan?
The data that matters most, more than one copy with one kept off the office network, a schedule that matches how much work you can afford to lose, and regular restore tests.
What is the difference between backup and disaster recovery?
Backup is the copy of your data. Disaster recovery is the plan and process for getting systems and people working again using those copies.
Do you test restores?
Yes. Restore testing is part of backup monitoring, and we report what was tested and what was found.
Can you help after a ransomware incident?
We can help coordinate recovery from your backups and advise on next steps. We cannot promise that data can always be recovered, which is why preparation matters.
Related services
Server & Infrastructure Management
Windows Server, Active Directory, file shares and storage.
Cybersecurity & Endpoint Management
Endpoint protection, patching, MFA and access control.
IT Asset & Device Management
Know what you own, who has it and whether it is up to date.
Managed IT Services
A monthly plan with agreed scope, hours and response targets.
Need help with Backup & Disaster Recovery?
Tell us what is happening and how many people you have. Our team will reach out to you within 1-2 hours.