Users, groups, licences and mailboxes
Creating and removing accounts, assigning licences, and managing Exchange Online mailboxes, shared mailboxes and distribution groups.
Microsoft 365 Support
Microsoft 365 Support and Administration
Microsoft 365 runs email, files and collaboration for many small businesses. ItCityHub administers and supports it so accounts are tidy, licences are not wasted and security settings are in place.
What we help with
Security settings and permissions
MFA, sign-in protections and sensible sharing and access settings, including Microsoft Entra ID.
Teams, SharePoint and OneDrive
Organising Teams, SharePoint libraries and OneDrive permissions so files are easy to find and properly controlled.
Migration to or from Microsoft 365
Moving email and data between Google Workspace and Microsoft 365 with a fixed scope and clear milestones.
Domain, DNS and email authentication
Domain registrar and DNS records, SSL certificates, email routing, and SPF, DKIM and DMARC settings that protect your domain's reputation and mail delivery.
Part of your wider IT support
Works with the rest of your IT
Microsoft 365 issues often involve devices, networks or accounts. Our helpdesk, endpoint and identity services cover those together.
Common problems we fix
- Mailbox is full or email is not arriving
- A new starter needs an account and licence
- Former employees still have active accounts
- SharePoint or Teams permissions are confusing
- MFA is not enforced
What to know first
- Remote administration worldwide.
- Microsoft 365 licences are purchased through Microsoft or your reseller and are not included unless agreed in writing.
- Large migrations are scoped as a separate project.
- Our team will reach out to you within 1-2 hours. For ongoing support, response targets and support hours are agreed in writing before work starts.
Pricing
From $49 (one-time)
One defined admin task of up to 1 hour for one tenant, such as a new user, a licence change or one settings change.
Final pricing depends on the scope and complexity of the project. Every quote lists what is included before you approve it.
Frequently asked questions
What does Microsoft 365 administration include?
Managing users, groups, licences, mailboxes, security settings and collaboration tools such as Teams and SharePoint.
Can you migrate us from Google Workspace to Microsoft 365?
Yes. We plan migrations with a fixed scope and clear milestones so email and files move without loss.
Can you help secure our Microsoft 365 accounts?
Yes. We configure MFA and review sign-in and sharing settings. See our cybersecurity and endpoint management service for wider protection.
Do you also support Google Workspace?
Yes. See our Google Workspace support page.
Related services
Google Workspace Support
Users, groups, Gmail, Drive, shared drives and security.
Email Security & DNS Management
SPF, DKIM, DMARC and domain DNS records for your business email.
Cloud Migration & SaaS Management
Email and file migrations, plus SaaS account and licence management.
Managed IT Services
A monthly plan with agreed scope, hours and response targets.
Need help with Microsoft 365 Support?
Tell us what is happening and how many people you have. Our team will reach out to you within 1-2 hours.