Remote IT Support and Helpdesk
Responsive Tier 1 and Tier 2 technical assistance for distributed and office teams. We resolve daily software errors, login lockouts, email issues, and connectivity problems via secure remote sessions.
Learn more →Managed IT Services & Enterprise Helpdesk
Reliable Remote IT Support & Managed IT Services for Growing Businesses
From Microsoft 365 and Google Workspace administration to everyday IT support and cloud management, ItCityHub helps businesses maintain secure, reliable and productive IT operations. Onsite support is also available in Karachi.
- ✓ Fast Remote IT Support for USA, UK & Global Teams
- ✓ Hands-On Onsite IT Engineering in Karachi, Pakistan
- ✓ Complete Coverage: Servers, Networks, Endpoints, Security & Cloud
Complete Office IT Services
End-to-End IT Support for Modern Businesses
We handle the full spectrum of everyday business technology—from user workstations and local office networks to servers, backups, cybersecurity, and cloud platforms.
1. Helpdesk, Desktop & End-User Support
Desktop Support and Troubleshooting
Comprehensive diagnostics and repair for Windows 10/11 and macOS workstations, including OS crashes, slow system performance, driver conflicts, and business application troubleshooting.
Learn more →Computer Setup and IT Onboarding/Offboarding
Standardized workstation configuration for new hires—installing required software, mapping network drives, and assigning permissions—plus immediate, secure access revocation when employees depart.
Learn more →Printer and Office Peripheral Support
Setup, network sharing, driver deployment, and troubleshooting for office printers, multi-function scanners, label makers, conference room displays, and local peripherals.
Learn more →2. Servers, Storage, Identity & Data Recovery
Windows Server Management
Administration, maintenance, and monitoring for Windows Server (2016, 2019, 2022) environments, including role configuration, resource optimization, event log auditing, and scheduled patching.
Learn more →Active Directory and User Access Management
Centralized identity governance across Active Directory (AD DS), Group Policy (GPO), Microsoft Entra ID, and Okta—enforcing Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access control.
Learn more →File Servers, File Sharing and NAS Support
Structured setup and management of Windows file servers, SMB network shares, and NAS appliances with department-level access permissions, storage quotas, and secure remote file access.
Learn more →Backup and Disaster Recovery
Implementation and routine monitoring of automated server, workstation, and cloud backups. We verify backup integrity and perform recovery testing so critical business data can be restored after hardware failure or data loss.
Learn more →3. Business Networking, Security Appliances & VoIP
Business Networking, Wi-Fi, VPN and Firewall Support
Design, configuration, and troubleshooting for routers, switches, firewalls (MikroTik, Cisco, and enterprise appliances), Multi-WAN failover, VLAN segmentation, encrypted VPN tunnels, and reliable office Wi-Fi.
Learn more →Business VoIP and Communication Systems
Administration and troubleshooting for enterprise VoIP phones and cloud PBX platforms (including SIP trunks, Zoom Phone, RingCentral, and Dialpad), covering call routing, IVR menus, user extensions, and voice quality optimization.
Learn more →4. Cybersecurity, Compliance & IT Asset Governance
Endpoint Security and Malware Protection
Protection of company laptops and desktops through endpoint detection and response (EDR)/antivirus management, disk encryption, automated OS security patching, and MDM/Jamf device compliance policies.
Learn more →IT Security Audits and Security Baselines
Practical security reviews covering user permission audits, MFA enforcement, password policies, firewall rule inspections, phishing defense, and baseline hardening to reduce organizational risk.
Learn more →IT Asset and Software Management
Complete visibility over your hardware and software lifecycle—tracking assigned laptops, serial numbers, warranty status, software licenses, and approved application inventories.
Learn more →5. Cloud Platforms, Email, Domains & IT Consulting
Cloud, Email and Domain Administration
Management of business domain registrars, DNS zones, SSL certificates, email routing, and email authentication standards (SPF, DKIM, and DMARC) to protect domain reputation and mail deliverability.
Learn more →Microsoft 365 Administration
Day-to-day administration of Exchange Online mailboxes, Microsoft Teams, SharePoint libraries, OneDrive permissions, licensing, and tenant security policies.
Learn more →Google Workspace Administration
Configuration and management of Google Admin Console, business Gmail, Shared Drives, organizational units, user groups, and cross-platform workspace migrations.
Learn more →General IT Consulting and Managed IT Services
Ongoing proactive IT management, Standard Operating Procedure (SOP) documentation, vendor coordination, and practical technology roadmaps tailored to your team's workflow and budget.
Learn more →Pricing
Clear monthly IT support packages
Transparent prices in US dollars. Each package has a defined allowance of remote support hours, so you know what is covered. Onsite visits in Karachi are quoted separately.
Remote IT Support
$99/month
- Remote IT troubleshooting
- Microsoft 365 and Google Workspace administration
- Basic user account management
- Email configuration assistance
- Remote support during agreed support hours
Professional IT Support
$199/month
- Everything in Remote IT Support
- Employee onboarding and offboarding
- SaaS account administration
- Email security configuration assistance
- DNS and email authentication troubleshooting
- Monthly IT health report
Managed IT Support
$399/month
- Everything in Professional IT Support
- IT asset and account documentation
- Security configuration reviews
- Monthly IT operations report
- Priority scheduling during agreed support hours
Enterprise IT Support
Custom pricing
- Larger user environments
- Dedicated support arrangements
- Cloud infrastructure administration
- Complex migrations
- Advanced IT security requirements
- Customized managed IT services
How it works
How our remote IT support works
A simple process, with scope and price agreed before work starts. We never ask for passwords through the website or by email.
1. Contact Us
Tell us about your IT requirements.
2. Initial Assessment
We understand your business environment.
3. Service Proposal
We provide a clear scope and price.
4. Remote Support
We deliver the agreed services and documentation.
Flexible Engagement Models
How We Work With Your Business
Whether you need a dedicated remote IT department, extra hands for your internal IT manager, or help with a specific infrastructure project, we adapt to your operations.
Ongoing Partnership
Managed IT Services (MSP)
Predictable monthly IT management covering employee helpdesk support, user onboarding/offboarding, server & network monitoring, security patching, and backup verification.
- ✓ Dedicated remote helpdesk for your staff
- ✓ Proactive server, endpoint & backup checks
- ✓ Complete user & asset lifecycle documentation
Team Extension
Co-Managed IT Support
Already have an internal IT lead or sysadmin? We step in to handle daily Tier 1/Tier 2 ticket queues, user provisioning, routine maintenance, or specialized network/server tasks.
- ✓ Offload repetitive helpdesk & access tickets
- ✓ Escalation support for Windows Server & networks
- ✓ Shared SOPs and transparent ticket updates
Fixed-Scope Delivery
On-Demand & Project IT
Targeted engineering for one-time infrastructure requirements, office setups, security baseline audits, Multi-WAN firewall deployments, or email/workspace migrations.
- ✓ Clear project scope and milestone delivery
- ✓ Minimal disruption to business hours
- ✓ Full post-project handover documentation
See what is included and excluded, support hours and how to request a quote on our Managed IT Services page.
Global Reach & Local Presence
Remote IT Support for the USA & UK + Onsite Support in Karachi
We combine responsive remote infrastructure management for international clients with boots-on-the-ground engineering in Karachi.
🌎 International Remote IT Support (USA, UK & Global)
Most daily IT issues—helpdesk tickets, user access, Windows Server administration, firewall rules, cloud email, and endpoint security—are resolved fastest remotely. We support small and mid-sized businesses across the United States and the United Kingdom with:
- Quick Response: Our team will reach out to you within 1-2 hours.
- Secure Remote Tooling: Encrypted sessions via AnyDesk, TeamViewer, Remote Desktop (RDP), and centralized admin portals.
- Clear English Communication: Direct access to skilled systems and network administrators who communicate clearly without jargon.
- Individual & Executive Support: Remote computer setup, troubleshooting, and security hardening for remote professionals and founders.
📍 Onsite IT Support & Field Engineering (Karachi, Pakistan)
When physical hardware, structured cabling, or local network equipment requires hands-on attention, our Karachi engineering team provides scheduled and urgent onsite visits across Karachi:
- Office Network & Wi-Fi Installations: MikroTik and Cisco router configuration, switch rack mounting, access point placement, and Dual-WAN failover setups.
- Physical Server & NAS Deployment: Local Windows Server installation, RAID/storage setup, UPS integration, and workstation rollouts.
- Hardware & Peripheral Troubleshooting: Onsite desktop/laptop repairs, component upgrades, and network printer configurations.
- Office Relocations: Safe disconnection, transport coordination, and reconnection of your office IT and internet infrastructure.
About ItCityHub
Your IT. Our Priority.
ItCityHub was built on a straightforward principle: businesses deserve dependable, security-conscious IT support without confusing contracts or slow ticket escalations.
Our engineers bring hands-on experience across Windows Server environments, Active Directory, MikroTik and enterprise networking, endpoint management (Windows, macOS, Jamf/MDM), data backup, and cloud collaboration platforms. We focus on root-cause resolution and clean documentation so the same technical issue does not keep slowing your team down.
Security-First Operations
We apply least-privilege access, Multi-Factor Authentication (MFA), verified backups, and endpoint hardening across every environment we manage.
Documented Processes (SOPs)
From employee onboarding checklists to network diagrams and backup schedules, we maintain structured documentation for your infrastructure.
Direct Engineer Access
Work directly with knowledgeable systems and network administrators who understand your setup and resolve issues efficiently.
Common Questions
Frequently Asked Questions
How does ItCityHub provide remote IT support to businesses in the USA and UK?
We use secure, encrypted remote support tools (such as AnyDesk, TeamViewer, and RDP) along with centralized server and cloud management consoles. Your employees can reach our helpdesk directly for screen-sharing assistance, while our administrators manage servers, user permissions, firewalls, and backups behind the scenes.
Do you offer onsite IT support in Karachi, Pakistan?
Yes. Our engineering team is based in Karachi and provides onsite technical support across Karachi commercial and business districts—including PECHS, Shahrah-e-Faisal, Clifton, DHA, II Chundrigar Road, Korangi, and surrounding areas—for router/firewall deployment, server installations, Wi-Fi dead-zone fixes, and workstation maintenance.
Do you only manage Microsoft 365 and Google Workspace, or do you handle full office IT?
We provide complete office IT support. While we administer Microsoft 365 and Google Workspace, our core work covers Windows Server management, Active Directory, business networking (VPNs, VLANs, firewalls, Wi-Fi), NAS and file servers, data backup and disaster recovery, desktop troubleshooting, VoIP phones, printer support, and endpoint security.
Can you support both Windows and Mac computers in the same office?
Yes. We support hybrid Windows 10/11, Windows Server, and macOS environments, including centralized device management with Jamf Pro and MDM policies.
How do we get started or request a quote?
Fill out the inquiry form below with a brief overview of your team size and IT requirements, or reach out via phone or WhatsApp. We will review your setup and recommend a practical support plan or project scope.
What is a managed IT service provider (MSP)?
An MSP looks after your everyday IT for a fixed monthly fee instead of charging only when something breaks. The plan has an agreed scope, support hours and response targets written down before work starts.
How much does remote IT support cost?
Monthly packages start at $99 for up to 5 users and 2 remote support hours, with Professional at $199 and Managed IT Support at $399. Prices are in US dollars and each package has defined support hours. See the pricing section for what is included and excluded. Karachi onsite visits are quoted separately.
Is monthly IT support unlimited?
No. Every plan has an agreed scope and agreed support hours, so you know what is covered. Larger projects such as migrations or server replacements are quoted separately.
Get In Touch
Speak With an IT Specialist
Need reliable remote IT support for your US or UK team, or onsite IT engineering in Karachi? Send us a message and we will respond promptly.
📞 IT Operations & System Administrator (Mustafa)
📞 Network & Security Infrastructure Administrator (Sajid)
✉️ Email
🕒 Service Coverage & Hours
Our team will reach out to you within 1-2 hours.
Remote: USA, UK & Worldwide
Onsite: Karachi, Pakistan